HEAT Client Management

Configuration Management & Unified Endpoint Management Solutions

The HEAT Client Management solutions help customers gain control of their complex, sprawling IT infrastructure by providing high level of automation, unified management and compliance enforcement which form the foundation for efficient and effective IT services and yield improved end-user productivity. The HEAT Client Management solutions fully automate software provisioning, configuration and remediation tasks to efficiently manage physical, virtual and mobile endpoints across their lifecycle.

HEAT Client Management diagram

With HEAT Client Management you can efficiently plan for global software rollouts, automatically package the necessary software, operating systems, drivers and configurations, verify and pilot the software change before production, automatically deploy the software to the end user, monitor and enforce compliance as well as update and remove software as necessary to stay aligned with dynamic business demands.

Desktop & Server Management (DSM) / Client Management

Multi-platform unified endpoint management solution designed to automate IT operational tasks, from installing applications and operating systems to monitoring and maintaining endpoints over time. The DSM and client management suites contain all the management tools necessary to manage and control physical, virtual, and mobile endpoints from a unified, intuitive console.

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Software Packaging

Intuitive wizards facilitate the creation of all types of packages ranging from operating systems and applications to system configurations and drivers. Processes and best practices are set up just once, and existing software packages are automatically adapted for use in desktop, server, and virtual environments. This ability to build once and then deploy across the entire network allows for consistent, repeatable deployments with essentially a 100% guarantee that every machine will look the same. With HEAT Client Management customers were able to reduce their time spent on package creation by up to 85%.

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Software Deployment

Proven NetInstall® technology dramatically simplifies IT management by automating application management tasks with a single-console interface for packaging, testing, deploying, and configuring software applications. Intuitive dashboards and wizards do much of the heavy lifting, providing automated operation for all types of IT-tasks. With HEAT Client Management, customers reduced their time spent on software deployment by up to 95%.

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OS Deployment and Migration

Save valuable time and eliminate sources of error by automatically packaging the operating system, drivers, and configuration, reducing not only the effort of the initial deployment, but also the amount of time spent on ongoing administration. The solution provides zero-touch imaging and migration to automate new system rollouts (e.g. Windows 10) and technology refresh cycles. HEAT customers reduced their time spent on operating system (OS) deployments by up to 75% using HEAT Client Management.

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Inventory Management

Transparent overview of all IP-addressable hardware (including servers, desktops, laptops, network printers, switches) and software on the network as part of a complete IT inventory that is always kept up-to-date. Hardware and software is tracked quickly, easily, and accurately and helps customers to locate a computer within the building and to avoid fees on computers that have been decommissioned. With HEAT Client Management, customers were able to reduce their time spent to track down hardware by up to 95%.

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Patch / Security Management

Provide a high level of automation for all phases of patch management, from identifying vulnerabilities in the network and selecting relevant patches, to quality control and rule-based implementation. Available as pure Microsoft and advanced multi-vendor software patch management options. HEAT Software customers decreased their risk of exposure to hacking and malware by reducing the time to install patches by up to 80%.

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System Configuration Automation

Consistently automates not only standardized processes, but also the connections between workflows. The solution automates the packaging, the creation of the corresponding policy, and the linking of policy and package. It analyzes dependencies between packages and takes the dependencies into account during operations. Only a few steps are required to accomplish many IT management functions, reducing Total Cost of Ownership by up to 70% compared to manual IT management. Intuitive dashboards and wizards do much of the heavy lifting, providing automated operation for all types of tasks, even technically difficult ones. Plus, the preset policies keep software and hardware assets up to date without placing additional demands on overburdened IT departments.

Unified Endpoint Management

Provides unified management across physical, mobile, virtual clients, servers, platforms, multi-site networks and delivery methods. Intelligent packaging simplifies management across the heterogeneous infrastructure. All solutions are designed to work together, enabling packages to be created quickly, adapted and reused independently of the infrastructure parameters. The packages are set up just once and will adapt automatically to fat, thin and mobile clients, server infrastructures, and virtual machines, and can be implemented in parallel in these environments.

Unified Endpoint Management

Compliance Enforcement

Traditional task-based management requires IT staff to be responsible for defining, performing, and monitoring the success of all current tasks. This costs time and is a source of error, largely because task-based management makes monitoring the success of actions very difficult. HEAT Client Management features policy-based management, with which IT departments can not only save time, but also respond quicker to changing requirements. Compliance is monitored automatically, and any exceptions to the predetermined policies are flagged immediately so that IT can take necessary actions. The status of the entire software ecosystem is well-defined, transparent, and provable. HEAT Client Management monitors compliance with enabled policies and automatically displays deviations. This means that the IT administrators only have to concern themselves with the exceptions and will have more time for strategic tasks.

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Service Catalog

Support all types of IT services needed to be ordered via Self Service – Service Catalog. Provision new employees, install software, activate new devices and fulfill any other type of service request with an easy to configure portfolio of service offerings. Align IT services with business demands by providing an intuitive and easy to use self-service portal for any type of customer.

Service Automation

HEAT Client Management can be integrated with service management capabilities to fully automate and unify the support, security, and control processes for all users and endpoints across the enterprise. This enables a fully automated service delivery life-cycle workflow to:

  • Easily request a service or change
  • Automatically approve and authorize the request
  • Plan for appropriate remediation measures
  • Automatically deploy the changes to the end users
  • Monitor compliance and service level agreements
  • And Control the services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.
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License Management & Optimization

Simplify the task of collecting license information, matching discovered software against vendor SKUs to ensure that software entitlements match actual software installations. When managing software licenses, the solution automatically filters software data, so only licensable applications are presented to software managers. It uses a role-based wizard to simplify the task of entering license information, ensuring that entitlements captured in the database are complete and consistent. Once entered, licensing information is automatically validated against product catalog of known software from major vendors, ensuring that the stated use of the software matches its entitlement.

Personality Migration & Disaster Recovery

Automated backup and migration of user states for all users on a computer to improve employee productivity and provide IT departments with the flexibility needed to react quickly to errors or changes.

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Enterprise Mobility Management (EMM) / Mobile Device Management (MDM)

Efficiently secure mobile devices, data and applications. From enrolling devices for use on your corporate network, to configuring settings and managing data access, to deploying and managing apps, the solution provides a solid foundation for managing multi-OS mobile devices with ease and efficiency. Available as highly-scalable cloud or on premise solution, EMM provides over-the-air asset, configuration, and security management, as well as end-user self-service and remote support for both corporate and employee-owned mobile devices.

Enterprise Mobility Management (EMM)

Remote Control

Integrated troubleshooting tool to enable authorized IT staff to access and control all systems on the network. This includes, but is not limited to, servers, clients, laptops, and user-free systems. Problems can be identified and corrected from a remote location, which creates faster resolution times and helps maintain availability and employee productivity. HEAT customers were able to reduce the number of on-site engineer visits by up to 99% with HEAT Client Management.

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Server Management

Replicate configurations not only to clients but to servers enterprise-wide from the same unified console. Quickly deploy servers to augment capacity and keep up with user demand, without dependence on hardware. Synchronize server configurations, utilize ready to use packages for OS and Citrix XenApp and Microsoft Terminal Services components with application publishing and maintenance to eliminate inconsistent software states and configurations that endanger the availability and increase support costs. HEAT Software customers were able to improve their overall customer satisfaction by reducing the Mean Time to Repair (MTTR) by up to 75% when troubleshooting their servers with HEAT Client Management.

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