Product Demos

Live Demos of Service Management and Client Management

Join HEAT Software for a live webinar demo of our products and see firsthand how we can help you expand your IT infrastructure and systems.

HEAT Service Management helps customers meet the dynamic needs of their growing businesses and achieve the highest level of service quality, delivery and performance.

HEAT Client Management helps customers gain control of their complex IT infrastructures by providing a high level of process automation, unified management, and compliance enforcement which form the foundation for efficient and effective IT services and yield improved end-user productivity.

HEAT Enterprise Mobility Management supports enterprise mobility requirements and BYOD initiatives with a flexible and open mobile device management solution that allows any number of mobile devices (laptops, smartphones, tablets) to be centrally and remotely managed.

This month's demo schedule:

HR Department Focus: How HEAT Can Help HR Improve Employee Satisfaction
Thursday, August 20 2015, at 11AM PT / 2PM ET
In this webinar, learn how HEAT can provide the HR Department with tools to provide excellent service to employees. See a demonstration of how HEAT Service Management is used for employee on-boarding, off-boarding and change, by automating these processes and coordinating with other departments such as IT and facilities. When the HR department automates these important tactical processes, they can improve the speed and quality of service, as well as free up resources to focus on more strategic initiatives.
In this session, learn about:

  • Leveraging the Service Catalog for self service
  • Initiating a multi-step process with a single click
  • Setting up a new process with an easy to use, drag and drop interface

Agentless Service Management: Overview and Demo of HEAT Voice Solution
Thursday, August 27, 2015 at 11AM PT / 2PM ET
Learn how HEAT Voice, working with your service desk, can provide a virtual call center that helps customer service and support operators to save money and improve customer satisfaction.
Find out how you can provide users and customers access to your service/help desk and customer service operation any time of the day or night from anywhere, even if they are not at a computer.
Industry averages provided by the Help Desk Institute show voice self service can provide a ROI in less than 2 months. See practical live demonstrations of new ways to:

  • Automate password reset and slash call volume
  • Identify calls before they are answered
  • Improve customer service by reducing call handling time
  • Ensure every inbound call is recorded
  • Automate repetitive processes to assist call handling

Check out our other product demos below: