HEAT Software Global Services enables our customers to realize increased value from their investment...sooner.
HEAT Software offers a full range of packaged service options for effective implementation and short time-to-go-live, as well as post-go-live services to maximize the benefits of the solution over its extended lifecycle. See what the industry’s best Cloud Based Service Management Software has to offer today.
Packaged Deployment Services to Shorten Time-to-Go-Live
Our QuickStartSM packaged deployment approach allows you to leverage the rich out-of-the-box content of the solution and focus the deployment on training the team, personalizing key data, and preparing end users for go-live. QuickStart packages are available for best-practice Helpdesk and Service Desk functionality, and well as for a list of additional processes and functionalities that help you derive value from the whole span of HEAT Software Cloud technology. Delivery of services combines onsite, for effective knowledge transfer, and remote activities.
Cloud ValueSM Web-Based Services to Increase Process Effectiveness
HEAT Software offers its Cloud customers subscription to web-based ongoing deployment and administration services, accessible in a self-help mode through our Customer Portal. Cloud ValueSM services help increase process effectiveness and reach the full value of your SaaS deployment. They include footprint extensions such as deployment of new processes and functionalities, as well as typical Solution Administration activities. Fulfillment of requests leverages the best combination of FrontRange functional and technical experts.
Cloud Strategy and Best Practice Process Deployment
For customers who need to customize SaaS processes, HEAT Software provides a full range of services using our ITSM/ITIL experts and our rapid deployment methodology. Our Service Center works closely with Operations and Development teams to optimize processes from a post-go-live perspective.